Frequently asked questions
Can I personalize my order?
Yes! You can have a name engraved on various Tatli Kids products. When personalization is available, you can enter the desired name on the product page.
How do I submit the desired name?
You enter the name during the ordering process using the personalization option on the product page. Please check the spelling carefully before completing your order. The name will be engraved exactly as you entered it.
Can I return a personalized product?
No. Personalized products are made especially for you and therefore cannot be returned or exchanged. Please check the name and spelling carefully before ordering.
Can I still change or cancel my order?
Please contact us as soon as possible if you wish to change or cancel something. If a personalized product has already been engraved or your order has already been processed, it is unfortunately no longer possible to change or cancel it.
When will I receive my order?
We do our best to process and ship every order as quickly as possible. For personalized orders, processing may take a little longer due to the engraving. Once your order has been shipped, you will receive a shipping confirmation.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation with information that allows you to track the delivery of your package.
What are the shipping costs?
Shipping costs are displayed during checkout. For orders over €50, shipping within the Netherlands and Belgium is free.
What materials are the products made from?
The materials used vary per product. On each product page, you will find specific material information and properties of the item in question.
How do I clean my Tatli Kids product?
Always refer to the care instructions for the specific product. This will keep your product beautiful for as long as possible and prevent damage.
Do you have another question?
Is your question not listed? Feel free to contact us via our contact page. We are happy to help you.💛